Return & Refunds

We have a 30-Day Money-Back Guarantee for Any Reason

If you are unsatisfied with the quality of the item(s) you received, you can submit a return request within 30 days of delivery. Return requests will be assessed and processed by our customer support team, you must first contact us at with a valid proof of purchase and photos or videos to determine the problem and the most appropriate solution for you.

Warranty Claims for Non-Quality-Related Issues Not Covered Under Warranty:
Buyer provide a valid order number from and provide a reason for the return (this information will be used for our records)

Returned products must be unused and kept in their original packaging with all included accessories. If the above requirements are not met, the return will not be accepted.

Your refund will be issued after the product is returned. For non-quality-related returns, the shipping cost of the return will be borne by the buyer (payment on the receipt is not supported), any shipping costs will not be refunded. For quality-related returns, a refund or reissue of the product will be given at protescreen's discretion.

If the product you are returning was purchased using a discount or promotion, you will be refunded the amount you paid after all discounts.

Refund requests for the money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through protescreen official website, please contact retailers for refunds.

We do not provide exchanges for products, but you may return unwanted products for a refund and place a new order for the product you would like.

Quality-Related Return Process:
Buyer provides a valid order number from and provide a reason for the return (this information will be used for our records)
Visible proof depicting the defect are required
It may be necessary to return an item for quality inspection

Shipping costs must be covered by the buyer in the following situations:
Returning products for any reason other than a proven defect
Returning items claimed to have defects but found by protescreen quality control to be in working condition

 Not Covered Under Warranty:
Products without sufficient proof of purchase.
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Refunds are processed within 10 business days of receipt. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

Cancelling & Modifying Orders
Cancelling and modifying an order can only be done if we have not shipped the order. Once an order is shipped, it cannot be cancelled or modified.

Please contact if you need to cancel or modify your order.